Customer Service Support Delivery Coordinator

Customer Service Support Delivery Coordinator

Location: Remote from the UK
Department: Client Services / Marketing
Type: 10 hours a week, 2 hours per day

Role Overview

We are seeking a proactive and conscientious Customer Service Delivery Coordinator to support the post-sales process and ensure seamless delivery of marketing packages. This role is ideal for someone who enjoys working with clients, managing digital assets, and keeping projects on track.

Key Responsibilities

• Client Onboarding: Liaise with clients after the sale to confirm package details and ensure alignment on deliverables and timelines.
• Asset Creation & Delivery: Design and deliver social media and email header assets using Canva, tailored to each client''s branding and campaign objectives.
• Content Scheduling: Coordinate the scheduling of Q&A articles, providing clients with clear instructions on content requirements and deadlines.
• Client Follow-Up: Proactively chase clients for any outstanding materials required to complete their package delivery, maintaining consistent and professional communication.

Skills & Experience

• Excellent communication and interpersonal skills
• Proficiency with Canva or similar design tools
• Strong organizational and time management abilities
• Experience in a client-facing or project coordination role
• Familiarity with digital marketing or content production is a plus

Desirable Attributes

• A proactive, can-do attitude with a focus on client satisfaction
• High attention to detail and ability to manage multiple tasks
• Comfortable using project management or CRM tools (e.g., Trello, HubSpot, (url removed))

We Are Aspire Ltd are a Disability Confident Commited employer

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