Customer Service Supervisor

Customer Service Supervisor 32,000, Near Lewes, Monday to Friday 9:00am - 5:30pm, Permanent, 20 days holiday + bank holidays, Pension, Parking, Christmas Bonus The RoleAn opportunity has arisen for a Customer Service Supervisor to join a small, friendly and dynamic business based near Lewes. Working within a busy customer service department, the Customer Service Supervisor will be responsible for supporting the smooth day-to-day running of the team, combining hands-on customer service with people supervision, coaching and development. You will act as an escalation point for more complex customer queries and complaints, while supporting team members to deliver consistently high standards of service.Organising the team and coordinating daily workloads and prioritiesSupporting the coaching, training and ongoing development of team membersHelping team members work towards agreed development plans and objectivesActing as an escalation point for complex customer enquiries, complaints and disputesConducting return-to-work meetings with team membersSupporting the efficient day-to-day running of the customer service departmentAnswering inbound telephone calls and responding to customer enquiriesSupporting colleagues with challenging customer conversations where requiredCompleting accurate data entry and maintaining customer records within bespoke systemsResponding to emails and making outbound customer calls to resolve queries RequirementsThe successful Customer Service Supervisor ..... full job details .....