Customer Service Receptionist

Customer Service ReceptionistPermanentFull-Time (Monday to Friday - 8:00am to 6:00pm inc half hour unpaid lunch, every third Saturday 8:00am - 12:00pm) Salary - CompetitiveSouthamptonMust have experience in the automotive industryWe are assisting our client - a family run business - in recruiting a Customer Service Receptionist to join their friendly team in Southampton. This role operates in the heart of our business, therefore you will be enthusiastic, dynamic with a passion for delivering excellent customer service that will contribute to our clients ongoing success.Duties: Greeting visitors in a friendly manner and directing them appropriately.Raising T cards for all bookings and creating jobsObtaining order numbers to include authorisation of work and regular process updatesLiaise with Workshop Control to notify of work arriving and waiting to be commencedPlanning of scheduled servicing and Tacho/MOT bookingsCompleting Night Board and confirming customer attendanceProcessing and checking retail invoice costingsSend jobs for final order approval and then onto accounts for paymentEnsure all keys are correctly tagged with vehicle detailsMonitor, Log and control the use of Courtesy detailsRepresenting the business with professionalism.Skill Requirements: Excellent telephone manner and computer skills.Pro-active approach.Taking pride in what you do.Willingness to learn.Benefits: 20 days holiday plus bank holidays (pro-rata in the first year).Holidays increase with time ..... full job details .....