Customer Service Supervisor - Edinburgh

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Customer Service Supervisor - Edinburgh

role at

Motorpoint .We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision:

To be the Car Buyer’s Champion , trusted to deliver unrivalled

Choice ,

Value

and

Quality .We believe that by creating a fantastic place to work for our colleagues, we will deliver the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done – and who bring our values to life –

PROUD, HAPPY, HONEST, SUPPORTIVE

– by working

TOGETHER , then Motorpoint is the place to be.The Role:

Customer Service SupervisorSalary:

£27,500 per annum + competitive bonusLocation:

EdinburghHours:

5 days out of 7 on a rota. This will include weekends when we experience our busiest days.Due to the nature of the role, we require you to have a full UK driving licence.Our Customer Service Supervisor plays a key role in maintaining our strong reputation with our customers. We pride ourselves on being different from other car dealerships, helping ensure customers leave our showrooms satisfied with a great customer experience throughout their journey.ResponsibilitiesOverarching responsibility for the smooth running of the full vehicle handover process, including all paperwork, finance sign-ups and vehicle demonstrationSupport a small team to deliver fantastic customer service and ensure customers’ needs are not just met but exceededEnsure customer issues are resolved positively and on a same-day basisWork as part of a team to meet monthly customer service (NPS) targetsCollaborate with the Sales Manager to streamline and improve the customer journey at every opportunityLiaise with other key departments on site to ensure the customer can receive their new car in a same-day service, and manage expectations if there is a short delayLive the Motorpoint values of Proud, Honest, Supportive, Happy and TogetherWhat we need from youA proven track record of strong customer service in a face-to-face environmentStrong verbal and written communication skillsCommitment to providing great customer service with strong organisational skillsAbility to identify training needs and coach others to be the best they can beFull UK driving licenceWhat is in it for you?Paid time off each month to do something that makes you happy31 days holiday plus days off for birthdays, marriage, or moving houseAdditional holidays for length of serviceLong service awardsStaff discount on cars and finance optionsDiscounts and cash back at retailers and restaurants through our “My M.O.T” platformSmart Tech in partnership with CurrysCycle to workPensionEnhanced Parental LeaveEmployee Assistance Programme (EAP)Vocational and personal development trainingQuarterly team socialsTeam mealsScratch card rewardsPlus much moreWe encourage applications from people of all backgrounds and would ask you to contact us if you have any barriers you feel you may be facing in your application process, so we can help remove ..... full job details .....