Customer Service Advisor - Fraud Prevention

Job Title: Customer Service Advisor - Fraud Prevention

Location: Edinburgh (Gogarburn) - Hybrid available after training
Contract Type: 12-Month Temporary (with potential to extend or become permanent)
Start Date: 13th October 2025
Pay Rate: -13.75 per hour (up to -16.81 with shift allowance)
Hours: 35 per week, Monday-Sunday, between 8am and 10pm (including some bank holidays)

About the Role

Join the team protecting customers from financial harm and fraudulent activity. This is an opportunity to make a real difference - helping people feel safe and supported while building your own career in fraud prevention.

You''ll receive first-class training, ongoing support, and the chance to transition to hybrid working once performance standards are consistently met.

Key Responsibilities

• Detect and prevent fraud by using high-risk identification strategies.

• Investigate and analyse customer queries, escalating where necessary.

• Communicate with internal and external teams to resolve cases quickly and accurately.

• Contribute to process improvements and customer service initiatives.

Skills & Experience Required

• Previous customer service and telephony experience.

• Desirable Customer service advisor - Fraud prevention experience
• Desirable financial services experience

• Ability to handle fast-paced, high-pressure situations while speaking with customers.

• Strong written and verbal communication skills.

• High attention to detail and ability to multi-task across multiple systems.

• Strong IT competency (Microsoft Office, data entry).

• A collaborative, team-focused approach.

What''s on Offer

• Competitive pay with additional shift allowances.

• Excellent training and career development support.

• Opportunity to move into a permanent role.

• Hybrid working available after training (6 office days per month).

Be part of the team that helps protect customers and their families from fraud - apply today!

Job Title: Customer Service Advisor - Fraud Prevention

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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