Customer Service Specialist - Part Time

Customer Service Specialist Part Time Bolton Up to £24, Hours Per Week Monday Friday, 12 30 I m currently recruiting on behalf of my client, a growing freight forwarding company based in Bolton, who are looking for a Customer Service Specialist to join their team. This is a fantastic opportunity for someone with previous customer service experience, ideally gained within transport, logistics, freight forwarding or a similar fast-paced environment.As a Customer Service Specialist, you will be responsible for looking after customers and supporting the wider team across the day-to-day road freight operation. Your role will include: Building and maintaining strong relationships with customers Dealing with customer enquiries via phone and email Providing regular updates and resolving any customer queries Ensuring customers receive a high level of service Assisting customers with their transport and freight requirements Preparing and completing relevant freight documentation Liaising with the internal team to ensure shipments are handled smoothly Keeping customers informed throughout the process Supporting the wider team when required Ensuring information and documentation is accurate Developing your knowledge of the road freight and freight forwarding industry About You We re looking for someone who is customer-focused, confident and organised, with previous experience in a customer service environment. You ll ideally have: Previous customer service experience Excellent ..... full job details .....