Customer Service Specialist

Customer Service Specialist Department: Customer Contact Centre Reports to: Contact Centre Manager Location: Office based Hours: Typically 08 00, 5 days per week. Role Overview At Panda, we value waste. We are looking for a Customer Service Specialist to join our Customer Contact Centre team. This role is the first point of contact for customers who get in touch with Panda by phone, email and Live Chat. You will help customers with queries about their waste services, resolve issues, provide clear information and support customers in using our digital tools and services. This is a great opportunity for someone who enjoys helping people, solving problems and working in a busy, customer-focused environment. Full contact centre training will be provided, so previous contact centre experience is not essential. Key Responsibilities As a Customer Service Specialist, you will: Handle inbound customer contacts through Panda s contact centre phone lines, email and Live Chat Provide accurate information and support customers with service-related queries Guide customers through Panda s digital tools, online services and processes Manage customer complaints with empathy, ownership and professionalism Maintain and update customer account records accurately in line with company procedures Record actions taken and ensure customer information is kept up to date Identify opportunities to improve the customer experience and share feedback with the wider team Advocate for and educate ..... full job details .....