Customer Service Coordinator

Customer Service Coordinator The Role As a Nationals Operations Coordinator, you will play a key role in supporting national customers with service enquiries, bookings, new orders, supplier coordination and day-to-day account support. This is a busy, fast-paced role where accuracy, organisation and communication are essential. You will manage multiple tasks at any one time, working across shared mailboxes, CRM systems, customer portals and phone enquiries to make sure customers receive a professional, timely and reliable service. You will be responsible for ensuring enquiries are logged, investigated and resolved correctly, while keeping internal stakeholders, customers and suppliers updated. This Nationals Operations Coordinator role is ideal for someone who enjoys problem solving, working at pace and taking ownership of customer queries through to completion. What You ll Be Doing You will: Proactively manage enquiries from a fast-paced shared mailbox, CRM system and customer portals Handle incoming calls professionally and efficiently Ensure all customer enquiries are accurately recorded, investigated and managed in line with the company s right first time approach Resolve service-related enquiries through to conclusion, ensuring a positive customer journey De-escalate customer complaints and work to resolve issues in a way that supports customer retention Ensure all IT systems are used correctly and all customer and service data is accurately recorded Schedule waste ..... full job details .....