Customer Service Specialist

This is a fantastic opportunity for a Customer Service Specialist to join a company committed to providing quality, innovative value and logistics services. As a customer service specialist , you will you''ll be at the heart of the operation ensuring exceptional service at all times. Salary up to £30,000 with experience, 25 days holiday, cycle scheme. Key Tasks:Timely and effective communication with Customers, partners and internal departments via e-mail and telephone.Effective monitoring to ensure deliveries are completed within the agreed timelines.Pro-active problem solving with customers and colleagues when issues arise.Resolve Credit Management Queries where necessary.General Day to Day administrative duties.Skills:Knowledge of the freight transport industryBe Customer focused with dedication in your service delivery to meet Customer needs.Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary.Be reliable with the ability to multitask and have strong problem-solving skills.Strong attention to detail, accuracy and numeracy.Excellent IT skills with the ability to learn new systems quickly as required.Excellent communication skills both verbal/written with a polite, courteous and professional telephone mannerIf you''re someone who enjoys a challenge, communicates brilliantly and loves finding solutions, we would love to hear from ..... full job details .....