Customer Service Specialist

Overview

A varied customer facing role supporting our customers with their projects. You will take customers from first contact through to on-boarding, and will then support their project through the design, planning and delivery stages by acting as a liaison with the internal team, the customer, and third-party suppliers.What we’re looking for

We want to hear from ambitious, hardworking candidates who want to do great work to ensure our customers have a brilliant experience and our internal team is supported. You must have a track record of providing excellent customer service. You will be a great communicator with brilliant attention to detail and exceptional computer skills. You will be a problem solver (not finder), with exquisite organisational skills. You will be up for doing things differently when that is better, and keen to learn and improve as part of a company culture where everyone feels the same way. Strengths required for the roleAmbitiousAnalyticalMethodicalAdaptablePrincipledSupportiveCaringExperience and Qualifications

Experience 5+ years experience providing brilliant customer service and a demonstrable record of accomplishment in a similar role. Experience in our industry and of residential housebuilding, including planning and delivery of projects would be highly advantageous (training can / will be provided).KnowledgeExcellent computer literacy with experience in Microsoft Office, Monday.com etcAptitude for rapidly learning new thingsExcellent Maths and English - written and spoken communicationExperience in the construction industry, particularly residential and the planning processBenefits

Good remuneration with benefits including private healthcareFull-time hoursAdditional leaveCompany pensionCycle to work schemePrivate dental insurancePrivate medical insuranceSchedule

Monday to FridaySalary

Starting at £30,000 per ..... full job details .....