Customer Service Specialist

Customer Service Specialist - Sheffield - Up to £34,000 (Hybrid) Chase and Holland are proud to be working with a global manufacturing and distribution business in the Sheffield area who are currently seeking an enthusiastic and professional Customer Service Specialist to join their passionate and dedicated team. This is a fantastic opportunity to join a well-established and successful business, contributing towards the overall customer experience by supporting across the customer order process, including complex and export orders. Benefits:Flexible working hours25 days holiday plus BHHybrid workingCompetitive salaryExcellent working environmentCustomer Service Specialist Responsibilities:Liaising between sales colleagues and customers to clarify orders, being a main point of contact and developing customer relationshipsEnsuring orders are processed in a timely fashion in order to meet cut-off deadlinesHandling incoming customer enquiries/queries regarding products, order adjustments, complaints, timescales and more complex ordersOrganising all documentation and certifications as necessary for export ordersWorking cooperatively within the Customer Service team to support across the use of Salesforce, export orders, complaints, new product information and IT enhancementsSupporting in the coordination of all customer-service activities including shipments, inventory levels, orders and sales activitiesRequired Skills and Experience:Proven customer service experience within a ..... full job details .....