Customer Service Advisor

Customer Service AdvisorSheffield (S9) £27,000 Monday - Friday 8:30am - 4:30pmAre you a confident communicator who enjoys helping customers and thrives in a fast-paced environment?Elevation Recruitment Business Support are recruiting a Customer Service Advisor to join our clients friendly and supportive team in Sheffield. Working in a small, successful team, you''ll be the first point of contact for customers, providing excellent service across enquiries, orders, quotations and complaint resolution.Benefits£27,000 salary25 days holiday plus bank holidaysChristmas shutdownFree on-site parkingOn-site gymCompany-funded social events and team activitiesRegular charity and fundraising eventsFull training and developmentKey ResponsibilitiesHandling inbound customer calls and emails from UK and international customersProcessing orders, quotations and customer documentation accuratelyResolving customer queries and complaints efficientlyLiaising with internal departmentsArranging deliveries and coordinating with hauliersMaintaining accurate customer records and administrationLearning and developing knowledge of our products and servicesCustomer EngagementA small part of the role will involve proactive calls to existing customers who haven''t ordered recently. These are warm conversations focused on customer care rather than sales.You may be checking whether customers need updated price lists or brochures, arranging visits from Sales Representatives, or identifying and resolving any ..... full job details .....