Customer Service Scheduler

The role of Customer Service Scheduler in the energy and natural resources sector involves coordinating schedules and ensuring seamless communication between teams and customers. Based in Preston (fully office-based), this temporary position requires excellent organisational skills to manage and prioritise tasks effectively.Client DetailsThis role is with a respected organisation who are a leader in their sector. The company is focused on meeting customer needs through efficient service delivery and operational excellence.DescriptionSchedule and manage appointments for customer service operations.Communicate with customers to confirm and update bookings.Coordinate with internal teams to ensure timely service delivery.Maintain accurate records of schedules and customer interactions.Respond to scheduling queries and resolve any issues promptly.Optimise scheduling to maximise operational efficiency.Ensure compliance with company policies and industry standards.Provide administrative support to the customer service department as needed.ProfileA successful Customer Service Scheduler should have:Strong organisational and time management skills.Experience in scheduling or coordination roles as well as customer service.Excellent communication skills, both written and verbal.Proficiency in using scheduling software or tools.A customer-focused mindset with attention to detail.Ability to work well under pressure and meet deadlines.A proactive and solution-oriented approach to ..... full job details .....