Customer Service / Sales Support -Spanish Speaking

CUSTOMER SERVICE AND SALES SUPPORT CO-ORDINATOR (FLUENT IN SPANISH):

Our client is a well-established international FMCG business with its global headquarters in Spain, and a growing UK operation. They supply leading retailers and customers across the UK and are looking to recruit a Customer Service / Sales Support Co-Ordinator to join the UK based team.  You will be supporting UK customers and coordinating daily with the Spanish logistics and operations teams, to enhance the customer experience and support objectives for growth.

This is a varied role that combines customer service, order management, sales administration and regular communication with internal stakeholders both in the UK and abroad.  The successful candidate therefore needs to have confident written and spoken communication skills, in both Spanish and English.   

This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, thrives on organisation and problem solving, and wants to be able to utilise their language skills, in an international business.

CUSTOMER SERVICE AND SALES SUPPORT, JOB DESCRIPTION:

As the first point of contact for a number of UK customers, you will ensure orders are processed efficiently, and customers receive an exceptional level of service. You will also  provide valuable administrative support to the UK sales team, whilst working closely with colleagues in Spain to manage stock, deliveries and logistics.

• Processing customer orders accurately and efficiently
• Managing deliveries, order queries and resolving customer issues
• Handling customer complaints and ensuring they are recorded and resolved promptly
• Processing invoices and assisting with credit control activities
• Providing sales administration support, including new product line forms and customer documentation
• Managing stock movements into and out of the UK warehouse
• Liaising daily with Spanish logistics and warehouse teams to coordinate stock and deliveries
• Producing weekly EPOS and sales reports for the UK sales team
• Supporting sales forecasting and analysing trends across product ranges
• Building positive relationships with both UK customers and international colleagues

THE IDEAL CANDIDATE:

We are looking for someone who is highly organised, proactive and enjoys working with customers and internal teams.

EXPERIENCE AND KEY SKILLS:

• Fluent spoken and written Spanish (essential)
• Previous experience within customer service, sales support and order processing
• Excellent communication and relationship-building skills
• Strong administration and organisational abilities
• Good attention to detail and the ability to manage multiple priorities
• Confidence using Microsoft Office, particularly Excel, along with other systems
• Experience within FMCG, wholesale or supply chain environments would be advantageous, but is not essential.
• Driver’s licence and own transport is essential
• Flexibility to travel to Spain (induction training to start with, and from time to time on other occasions, as required)

Due to our client’s office location, applicants must live within a reasonable commuting distance of Bournemouth or Christchurch and have their own transport, as the office is not accessible via public transport.
 
WHAT’S ON OFFER:

• Competitive salary (Up to £35k basic to start with)
• Annual bonus potential
• Permanent, full-time position
• Opportunity to work within a successful, growing FMCG business
• Friendly and supportive team environment
• Medical cash plan
• Free parking on site
• Potential for flexible / hybrid working, after probation

If you are fluent in both English and Spanish and are looking for a varied office-based role where no two days are the same, we''d love to hear from you. Apply today with your CV.

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