Customer Service / Sales Order Specialist

Customer Service / Sales Order Specialist
Location: Worsley, Manchester (Hybrid – 2 days office / 3 days home)
Salary: £31,665 per annum
Hours: Full time, 37.5 hours per week
Contract: Permanent
BOC Limited, a Linde company, is currently recruiting for an experienced Customer Service / Sales Order Specialist to join their Customer Service Centre in Worsley. This is an ongoing temporary opportunity that is expected to lead to a permanent position.
This role is an elevated version of the standard customer service position and will suit someone comfortable working with complex processes, conducting in-depth investigations, and operating with a high level of autonomy.
Key Responsibilities

• Managing complex customer and sales order queries from start to resolution

• Investigating and resolving issues across multiple systems

• Working at pace while balancing competing priorities

• Proactively identifying improvements and challenging existing processes where appropriate

• Collaborating with internal teams to ensure excellent customer outcomes

• Previous experience in a call centre or contact centre environment (strongly preferred) *

• Experience handling complex customer or order-related queries, ideally in a service or contact centre environment.

• Strong systems capability — particularly SAP, AWS and Salesforce.

• High resilience and the ability to work at pace while managing competing priorities.

• Self-motivated, proactive, and comfortable challenging the status quo.

• Monday to Friday, shifts between 8:00am – 6:15pm

• Occasional Saturday morning shift (7:00am – 12:00pm) approximately once every three months

• Hybrid working: 2 days in the office / 3 days working from home

• Salary of £31,665 per annum

• Hybrid working model

• Opportunity to step into a higher-level role with real autonomy

• Strong chance of securing a permanent position with a global organisation