Customer Service Representative

Red Recruitment is recruiting a Temporary Customer Service Representative to support our client''s customer operations team in Brighton during a proposed merger.Customers will be contacted about the proposal and invited to vote. You''ll handle their inbound calls, listen carefully to their questions and provide clear, balanced information to help them make an informed decision.Benefits and Package for a Customer Service Representative:Pay: 13.45 per hourHours: 37.5 hours per week, Monday to Friday, 9:00am-5:30pmLocation: Brighton, office-basedContract: Four-week temporary contractPotential for a permanent opportunity based on performance, although this is not guaranteedKey Responsibilities of a Customer Service Representative:Answering a high volume of inbound calls about the proposed mergerListening to customers'' questions and responding clearly and accuratelyTaking ownership of queries and responding within agreed service levelsRecognising complaints and passing them to the appropriate teamWorking with the wider Customer Services team to keep your knowledge up to dateIdentifying ways to improve the customer experienceKey Skills and Experience for a Customer Service Representative:Experience delivering excellent customer service in a high-volume environment, ideally a contact centreStrong listening skills and the ability to respond with empathyClear verbal and written communication, with the ability to explain information in a balanced wayGood attention to detail and sound ..... full job details .....