Customer Service Representative

Job Title: Customer Services Professional Location: Stoke Poges Contract Length: 1 Year (Fixed-Term Contract) Randstad Sourceright, a leading provider of RPO and MSP Recruitment Services, is currently recruiting for a Customer Support and Telephony Representative. This role is essential for maintaining our high standards of customer engagement, ensuring every inbound and outbound contact is handled with the utmost professionalism and care. Job Purpose The primary purpose of this role is to manage large volumes of customer inquiries and outbound campaigns via telephone. This position requires high levels of resilience; the core of the role involves continuous, high-volume calling which can become repetitive and demanding. We are seeking an individual who can maintain a high level of energy, enthusiasm, and quality of service throughout long periods of phone-based work. Responsibilities Handle a high volume of consecutive inbound and outbound telephone calls daily. Maintain consistency, patience, and a positive attitude during repetitive or tedious calling periods. Address customer queries, resolve complaints, and accurately log all call outcomes on the internal CRM system. Meet and exceed daily key performance indicators (KPIs) relating to call volume, talk time, and quality standards. Escalate complex issues to senior team members or appropriate departments when necessary. Assist with ad-hoc administrative duties during lower-volume calling windows. About You ..... full job details .....