Customer service representative

We are recruiting for a customer service representative, based in Magna Park, Lutterworth.
Key responsibilities would include the following:
- Handle customer queries via phone, email, and other communication channels in a professional and timely manner. ·
- Make outbound customer calls to provide updates, resolve issues, and ensure satisfaction.
- Monitor and achieve KPIs related to customer service performance. 
- Use internal systems including Sharp to manage customer information and service records.
- Maintain and update spreadsheets and reports using Microsoft Excel with a high level of accuracy.
- Communicate effectively with internal departments to resolve customer issues and improve service delivery.
- Work independently with minimal supervision, demonstrating initiative and ownership of tasks.
Hours of work:
Monday - Friday - 06:00 - 15:00 with 1hr unpaid break
Pay rate:
£12.71