Customer Service Advisor

Job Title: Customer Service Administrator Contract: Full Time, Permanent (Office Based) Salary: up to £28,000 Start Date: ASAP - Happy to work around notice periods The Commercial Division at SF Recruitment are currently working with a UK based, family run manufacturing business, who due to huge growth and success over the past 2 years are looking to grow their Customer Service and Sales Support Team. They are looking to add a talented and experienced Customer Service Administrator to their team. As a Customer Service Administrator, you will report directly into the Customer Service Manager and take a more senior lead amongst the team. Looking and creating new and engaging ways to improve the overall customer experience/journey, and also support with account management for key customers. Additional daily responsibilities could include: - Deliver a first-class customer and supplier experience whilst handling enquiries via email and telephone communication, aiming for a first point of call response. Alternatively taking detailed messages to share across with relevant department. - Take a lead on handling escalated enquiries and more sensitive cases, ensuring that these are prioritised and resolved efficiently within a timely manner. - Sourcing and preparing customer quotations. - Raising and processing customer orders. - Maintaining effective communication from quotation through to successful delivery of products. - Providing additional administrative support to the wider ..... full job details .....