Customer Service Representative

We are seeking a motivated Customer Service Representative to provide exceptional support and manage customer interactions in the FMCG sector. This temporary role based in Thirsk requires strong organisational skills and attention to detail to ensure customer satisfaction.Client DetailsThe hiring company is a well-established organisation within the FMCG industry, recognised for its commitment to delivering quality products and services. As a key player in its field, the company offers a fast-paced working environment with a focus on operational excellence.DescriptionRespond to customer inquiries and resolve issues in a timely and professional manner.Process customer orders accurately, ensuring all details are verified and recorded.Maintain and update customer accounts, ensuring all information is current and accurate.Collaborate with internal teams to address customer concerns and ensure smooth operations.Provide product and service information to customers as required.Monitor and track order progress, keeping customers informed of any changes or delays.Identify opportunities to improve customer service processes and recommend enhancements.Adhere to company policies and industry regulations when handling customer interactions.ProfileA successful Customer Service Representative should have:Previous experience in a customer service role, preferably within the FMCG sector.Strong communication and interpersonal skills.Proficiency in using customer relationship management (CRM) ..... full job details .....