Customer Service Representative

What''s in it for you?Part time opportunity (18.75 hours per week/£30,000.00 pro rata) with the potential to go permanent in 2027Join a rapidly growing national distributor within a close-knit teamA varied customer-facing role with exposure across the wider businessOpportunity to develop skills in sales order processing, logistics, and customer careA stable, on-site position with day-to-day responsibility and ownershipMust havesPrevious experience in a customer service or customer support roleStrong phone manner with excellent verbal communication and active listening skillsConfident using Microsoft Outlook, Excel, and WordAbility to multitask, prioritise workload, and manage time effectivelyCustomer-focused mindset with adaptability to different personality typesProactive approach with a positive, solutions-driven attitudeComfortable working as part of a small, collaborative teamNice to havesExperience using Xero accounting softwareFamiliarity with CRM systems and customer service practicesExperience booking deliveries or working with logistics providersConfidence upselling products where appropriateSo, what will you be doing?Managing inbound and outbound customer calls in a timely and professional mannerTaking customer orders over the phone and creating sales invoices using XeroProducing Excel order files for warehouse picking and dispatchIdentifying customer needs, investigating issues, and providing effective solutionsHandling enquiries, complaints, and order queries ..... full job details .....