Customer Service Representative

Whats In It For You

• Supportive team environment
• Opportunity to develop customer service and claims handling skills
• Exposure to a fast-paced, dynamic working environment
• Chance to make a real difference to customer satisfaction

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Must Have''s

• Experience in customer service within hospitality-and/or an office, and/or claims handling
• Excellent communication skills
• Organised and proactive approach
• Attention to detail
• Ability to juggle multiple tasks
• Experience with CRM systems (Salesforce, Instanda, Xero advantageous)

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Nice to Have''s

• Knowledge of FCA, PRA, regulatory standards
• Experience in insurance or financial services
• Familiarity with health and safety procedures

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What Will You Be Doing

• Providing exceptional customer service via email, phone, WhatsApp
• Handling FNOL claims efficiently, liaising with internal and external stakeholders
• Updating client documentation and internal records accurately
• Staying informed about product developments and market trends
• Resolving complaints and managing difficult clients professionally
• Supporting operational improvements within the team
• Keeping your line manager updated on your progress and objectives

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Helpful Extras-

• Opportunities for ongoing professional development
• Inclusive and diverse workplace culture
• Potential for career progression within the company
• Regular feedback and performance reviews

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Interested? Send your CV to i2i Recruitment today!
Our mission of ''Making Recruitment Personal'' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.