Customer Service Coordinator - 12 month fixed term contract

Reference: 5206Customer Service CoordinatorLocation: Hemel HempsteadSalary: Competitive, dependent on experienceHours: Monday-Friday, 8:30am-5:00pmContract: 12-month fixed-term contract The OpportunityWe are recruiting for a Customer Service Coordinator to join an established business based in Hemel Hempstead on a 12-month fixed-term contract to cover maternity leave.This is a varied, hands-on role combining customer service, scheduling and coordination. You''ll act as a key point of contact for customers, managing service requests and coordinating engineers to ensure issues are dealt with efficiently and customers receive a great level of service.Working closely with internal teams, engineers and external suppliers, you''ll help keep day-to-day operations running smoothly, managing schedules, prioritising requests and resolving issues as they arise.The business uses a bespoke in-house system, and full training will be provided, so you don''t need previous experience with the software. What matters most is having the right attitude, strong organisational skills and a genuine passion for customer service.Key ResponsibilitiesCustomer Service: Act as the main point of contact for customer enquiries, service requests and complaints, ensuring timely responses and a positive customer experience.Scheduling and Coordination: Coordinate engineer diaries and workloads, arranging on-site visits and remote support in line with customer requirements.Service Management: Log and monitor ..... full job details .....