Customer Service Representative

Customer Service Representative Starting at £26,228 per year Monday to Friday 37.5 Hours per week,between 8am-6pm Hybrid after 6 months Kildean Business Park, Stirling, FK8 1FT What does the Customer Service Representative role involve? You''ll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you''ll ensure a seamless experience during the moments that matter. Comprehensive training will be provided so financial services experience isn''t essential. Many new colleagues join us from customer facing backgrounds in contact centres, retail, hospitality, or the travel industry. We support our colleagues with competitive benefits: We''re an accredited Real Living Wage employer No weekend or evening working 31 days annual leave (includes UK Bank Holidays) Annual discretionary bonus eligibility Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection Supportive people policies for the moments that matter in life (Carer''s Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day) Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support Personal and ..... full job details .....