Customer Service Representative

Customer Service/Sales Support Representative
Colchester - Office-based, full-time (37.5 hours per week)
25 days holiday plus bank holidays
Free parking available
Salary: -28,000 per annum + potential -500 yearly bonus

About the Role
We''re currently recruiting for a Customer Service Representative to join a well-established, fast-paced business with over 20 years of success in its industry. This is a customer-focused and order processing role, ideal for someone who enjoys helping people and ensuring a smooth end-to-end customer experience.

Your day-to-day responsibilities will centre around handling inbound enquiries, processing orders, and supporting customers through their buying journey. There are no outbound calls, cold calling, or lead generation required-this is a fully reactive customer support role.

About You
We''re looking for someone with a positive attitude, great communication skills, and at least 2 years'' experience in a similar customer service or office-based support role. You''ll be a team player who''s confident speaking with customers over the phone and via email, always aiming to deliver a high standard of service.

You''ll also be quick to learn product information and internal systems so you can handle orders accurately and resolve queries promptly.

Key Responsibilities as a Customer Service Representative:

• Responding to inbound phone calls and email enquiries from customers
• Processing orders efficiently with attention to detail
• Providing aftersales support to ensure customer satisfaction
• Delivering professional and friendly service to every customer
• Resolving issues and queries in a timely and helpful manner
• Preparing, issuing, and following up on customer quotations
• Liaising with internal teams to ensure a smooth customer journey
• Maintaining accurate customer records

What''s in It for You

• A stable, office-based full-time role in a supportive team
• Competitive salary of -28,000 plus up to -500 annual bonus
• 25 days holiday plus all bank holidays
• Free on-site parking
• A friendly and collaborative working environment

Interested?

If you''re looking for a role where customer care comes first and you enjoy working in a team environment, click apply now.