Customer Service Advisor

Are you a recent graduate or looking to build on your customer service skills in a fast-paced environment? We''re working with a well-known business who are seeking Customer Service Representatives to support their busy team during peak season.

This is a fantastic opportunity for someone with a people-first attitude, strong communication skills, and the ability to multitask. If you enjoy solving problems, building relationships, and delivering excellent service, this role could be perfect for you. This will be a full time position running Monday-Friday 9am-5:50pm based at their office in Pershore. Access to own transport is essential for this position due to remote location. 

What you''ll be doing

• Handling customer queries via phone, email, and live chat.
• Managing orders and liaising with clients.
• Preparing quotations and advising on suitable products.
• Investigating and resolving complaints and delivery queries.
• Updating and maintaining accurate service records.

What we''re looking for

• A recent graduate or someone seeking seasonal work in a busy office environment.
• Friendly, approachable, and confident when speaking with customers.
• Strong communicator with excellent listening skills.
• IT savvy with good numeracy skills.
• Resilient and able to handle challenging conversations.
• Flexible to work evenings and weekends during peak periods (particularly Christmas).
• Previous customer service experience (face-to-face or call centre) is beneficial but not essential.

You must be immediately available for this role and able to commit to the assignment length.

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