Customer Service Representative

We are recruiting Customer Service Representatives to assist passengers, handle ticketing and enquiries, and maintain a safe and welcoming station environment.

Customer Service Benefits-

• Strong pension schemes
• Excellent job stability
• Career progression opportunities
• Industry-recognised training
• Inclusive and diverse workplace culture
• Free or discounted travel across eligible rail routes (role dependent)

Full training will be provided to prepare you for this role.-

Customer Service Pay:--

-Salaries starting from -24,781.

Customer Service Role:-

• Support passengers by assisting with journey planning, ticketing, and railcards.
• Delivering updates on train times and service disruptions, and handling enquiries or complaints professionally.
• Managing ticket sales, refunds, and compensation claims.
• Offer assistance to passengers who require extra support and ensure accessibility and excellent customer care.
• Maintain a clean, safe, and welcoming station environment through routine cleaning, waste management, hazard reporting, and safety checks.