Customer Service Advisor

Customer Service Specialist              

The Launch Group are currently recruiting for Customer Service Specialists to deal with inbound Universal Credit Queries. This is role is home based.

Hourly Wage: £12.71 per hour / £24,785.50 per annum

Location: Remote Working (Applicant’s must reside in South Tyneside to be eligible for home working)

Contract: Permanent

Hours: 37.5 hours per week Shifts: Monday – Friday 8:00am to 18:15 ( 8-4 / 9-5 / 10-6 ) NO WEEKEND or BANK HOLIDAY WORKING

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About TP:

TP is a leading global digital business services company, founded in 1978 and headquartered in Paris, France. It specializes in outsourced customer experience management, offering services like AI-powered customer support, technical assistance, and data analytics. TP operates in over 170 countries, supporting hundreds of languages for various brands.

Job Description:

As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers, such as below:

• You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and more.
• Strong verbal and written skills with the ability to show attention to detail.
• Ability to establish excellent customer relationships in a fast-paced environment.
• A can-do attitude with the ability to interact with lots of different people.
• Customer Service experience is advantageous however full training will be provided.
• Ability to work within a fast paced, challenging and rewarding environment.

Employee Benefits:

• Refer-A-Friend earns up to £1,200 for you.
• Monthly Wellbeing Webinars.
• Dedicated Employee Experience Progress.