Customer Service Specialist Location: Loughborough, Leicestershire - Hybrid Contract Length: 12 monthsPAYE Rate: 14.48 - 18.10 per hour (PAYE) Inside IR35Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment? If so, this is your chance to join us as a Customer Service Specialist, providing excellent customer service to our clients global medical device manufacturing organisation.What You''ll Be Doing: Provide customer service and support to customers utilising various systems such as SAP and Salesforce. Ensure all transactions consistently meet required compliance standards and defined Service Level Agreements (SLAs). Proactively manage accounts and orders, using SAP and Salesforce to deliver excellent customer service to priority customers. Ensure customer orders are accurate via EDI. Run the daily order book, assist with pricing, stock availability, back orders, and address any other queries customers may have regarding our products. Liaise with business contacts on customer relationship management using Salesforce. Collaborate with all internal teams, such as logistics, to resolve issues, provide the highest level of service, and ensure timely resolution of queries within SLAs. Participate in company initiatives, such as daily tier reviews, team meetings, and training, and complete all compliance and EHS courses as required. Manage key accounts, with a focus on relationship-building skills. Conduct regular ..... full job details .....