Customer Service

Customer Service Advisor (Temp to Perm) Location: Near A55 Junction 26 (Chester / Wrexham accessible) Full time Salary: £24,785 Contract: Temporary to Permanent Benefits: Modern office, onsite parking, collaberative team environment The RoleWe are recruiting for a Customer Service Advisor to join a busy and supportive head office team.You''ll act as the first point of contact for customers, providing advice, resolving queries, and ensuring a high-quality customer experience across multiple channels.You''ll handle queries via:Phone (inbound and outbound)EmailLive chatPost Key ResponsibilitiesDeliver excellent customer service across all communication channelsTake ownership of customer queries from start to resolutionProvide advice and guidance based on customer needsReschedule services and manage customer accountsIdentify and upsell additional services where appropriateHandle complaints professionally and efficientlyOnboard new customers and arrange initial servicesMaintain accurate and detailed customer recordsWork towards individual and team KPIsEnsure compliance with company policies and GDPR What We''re Looking ForPrevious customer service experienceStrong communication and problem-solving skillsAbility to prioritise and manage workload effectivelyConfident handling complaints with empathy and professionalismSales or upselling experience is advantageousStrong attention to detailA positive, team-focused attitude What''s On OfferSalary of £24,785Temp to perm opportunity ..... full job details .....