Customer Service Advisor

Recruit4staff are representing a well-established lawn care provider in their search for a Customer Service Advisor to work in St AsaphJob Details:Pay: £12.71 per hourHours of Work: Earlies and Lates rotating weekly. Week 1 Monday to Friday 8:30am to 4:30pm and Week 2 Monday to Friday 9:30am to 5:30pm with 1 Saturday morning in every 4 weeks (paid at time and a half)Duration: Temporary (8 weeks ongoing)Benefits: Weekly pay, opportunity to gain experience within a reputable company, supportive team environmentJob Role: As a Customer Service Advisor, you will be responsible for engaging with customers across multiple channels including phone, email, live chat and post, delivering a high standard of service at all times. The Customer Service Advisor will take full ownership of each customer journey, ensuring queries are resolved efficiently and accurately. You will provide guidance on seasonal lawn care treatments, recommend appropriate services, and identify opportunities to upsell where suitable. The Customer Service Advisor will also manage bookings, set up Direct Debits, onboard new customers, and liaise with internal departments to ensure seamless service delivery.Essential Skills, Experience, or Qualifications:Previous experience in a Customer Service Advisor or similar roleExcellent written and verbal communication skillsStrong customer-focused approachAbility to work towards and achieve KPI targetsWillingness to learn and develop within the Customer Service Advisor ..... full job details .....