Customer Service Advisor

An excellent opportunity has just become available for a Customer Service Advisor to join an innovative and established business based in Southampton. As a Customer Service Advisor, you will be the first point of contact for customers, ensuring all enquiries and orders are handled promptly and professionally. Responsibilities of a Customer Service Advisor: • Handle customer enquiries via telephone and email in a professional manner• Process all customer orders and maintain accurate and up-to-date records• Liaise with hauliers and carriers to obtain delivery updates and proofs of delivery• Assist the internal Sales team with administrative duties and phone cover during peak times• Carry out additional ad-hoc duties as required to support the business.The ideal Customer Service Advisor: • Prior customer service experience, ideally within manufacturing • Excellent written and verbal communication skills and ability to communicate effectively• Computer literate, with confidence using spreadsheets and order processing systems with high levels of attention to detail and accuracy • Strong organisational, prioritising and problem-solving skills • Conscientious, self-motivated, and able to work independently• Strong team-working skills, contributing positively to a collaborative environment• Patient, polite, and assertive approachThe role of Customer Service Advisor is a permanent and full-time opportunity and offers an annual salary of £28,080 alongside many benefits, including a ..... full job details .....