Customer Service Phone Support - Damage Recovery Team

Overview We''re Enterprise Mobility. A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we''re built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our business. To maintain our uncompromising focus on customer service and to provide additional mobility options, we are looking for team members to join our Damage Recovery department. Location: Victoria Road, Aldershot, GU11 1EJ Hours: Monday to Friday between the hours of 8:00- 18:00 (Shifts 8:00- 17:00 and 9:00- 18:00) Salary: £26,450.00 Start date: July / August About the role: The Damage Recovery department recovers the UK and Ireland''s vehicle damage costs. They work closely with our branches and are the point of contact between branch and customer. The team liaise with management across various functions as well as other departments to investigate damage claims. This role will provide a crucial support function to the Damage Recovery Unit and in many cases you will be the main point of contact between customers and the department. You will be provided with the training and guidance required to work through these enquiries from customers and in essence manage a number of claims through to a successful conclusion. In addition there will be other essential tasks that you will have the opportunity to become involved ..... full job details .....