Customer Service Specialist

Reporting to the Operations Manager, this role is responsible for delivering high-quality customer service support to customers, Regional Sales Managers, and Project Teams. The position sits within a fast-paced operational environment at the core of the business, managing customer orders, shipping, and invoicing across multiple regions, including the UK, Europe, and the Middle East.

1. Key Responsibilities

• Ensure compliance with internal policies, procedures, and operational standards.
• Manage end-to-end sales order processing, including project-related orders, from order receipt through to invoicing and reporting.
• Handle order preparation, purchasing coordination, customer repairs, logistics, and shipping processes, including revenue recognition.
• Provide regular updates to customers regarding order status, ensuring agreed service levels are met.
• Support technical and product-related queries in collaboration with internal teams and subject matter experts.
• Coordinate with internal departments and external vendors to ensure delivery expectations are achieved.
• Prepare and supply customer documentation, including certificates, manuals, datasheets, and system-generated records.
• Respond to customer and regional office enquiries via phone, email, and virtual communication platforms.
• Support stock control processes, including stock takes and discrepancy investigations.
• Liaise with finance and commercial teams to set up new customer accounts and maintain existing records.
• Assist with invoice queries and provide support during audit processes.
• Manage and monitor shared customer service inboxes.
• Maintain and update customer portals, including uploading documentation and tracking delivery progress.
• Undertake additional tasks and projects as required.

1. Skills and Experience

Essential Skills:

• Proven experience in order management and processing within a customer service or operations environment
• Strong customer service focus with a commitment to delivering high-quality support
• Proficiency in Microsoft Office applications and general IT systems
• High level of numerical accuracy and attention to detail
• Excellent written and verbal communication skills
• Strong organisational skills with the ability to prioritise and manage multiple tasks
• Ability to work both independently and collaboratively within a team

1. Behavioural Competencies

• Positive, proactive, and enthusiastic approach
• Adaptable and flexible in response to changing priorities
• Ability to remain calm and effective under pressure
• Friendly, approachable, and professional demeanour
• Strong team orientation with a supportive and cooperative attitude
• Effective interpersonal skills with the ability to build positive working relationships
• Self-awareness and ability to adjust communication style as needed
• Confident in sharing ideas and contributing to team discussions

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.