Customer Service Operative

Customer Service Operative Location: Cheam Salary: GBP27,976Hours: Alternate shifts are 8am - 5pm, then 9am - 6pm. 1 Saturday per month. Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Operative to join their ever-expanding team. Responsibilities of the Customer Service Operative: Achieve exceptional standards of customer service and always deliver The Perfect Repair Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions Plan engineers work Carry out engineer diary management Book service appointments Approve engineers'' timesheets Monitor and action escalation reports Support the gas department with administration tasks Requirements of the Customer Service Operative: Must be able to work in a busy and high-pressured environment Must be able to handle challenging calls and remain calm under pressure Excellent communication skills at all levels (both written and verbal) Previous experience in a customer service/call centre role preferred Gas/Home maintenance experience preferred, but not essential Exceptional customer service skills Understanding delivery of best value and continuous improvement Good organisational skills Demonstrate initiative and a good work ethic Openness to learning If you feel like you meet the above criteria for the Customer Service Operative role, then please apply ..... full job details .....