Customer Service Officer

Customer Service OfficerJob Type: Temporary, Full-time (Office Based)Location: Manchester, M15 5GXDuration: Till 31/03/2027Pay: £14.47 per hour PAYEJoin Manchester City Council as a Customer Service Officer to support their Revenues and Benefits team and the Crisis Resilience Fund. You will play a crucial role in delivering high-quality service to the community. This position requires a proactive and knowledgeable individual who can effectively manage customer interactions, process requests, and maintain accurate records in accordance with council policies.Day-to-day of the role:Determine the needs of customers and visitors, providing appropriate advice and assistance, and liaising with other service areas and agencies as necessary.Assist customers in completing forms and applications in line with service processes and procedures.Utilise and share service knowledge to ensure efficient and effective customer service delivery across the council.Update and extract information from IT systems, completing relevant documentation following agreed policies and procedures.Validate documents according to guidelines, actively seeking to detect and reduce fraud.Process customer payments accurately in line with financial regulations.Capture data and information using relevant systems to help achieve local and national performance targets.Identify potential risks to customers accessing the Customer Service team and escalate issues through the agreed channels.Use a variety of software ..... full job details .....