Customer Service Officer

RSR is a public safety and enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Customer Service Resolution Officer Location: Stafford (Office-Based) Temporary Pay: 15.60 per hour Potential Permanent Salary: 32,349.96 per annum Hours: 36 hours per week Contract: Temporary (8-12 weeks initially) Start Date: Monday 3 August 2026 Interview Date: Thursday 30 July 2026 (via Microsoft Teams) We are currently recruiting five Customer Service Resolution Officers to join a busy and customer-focused contact centre based in Stafford. This is an excellent opportunity for experienced customer service professionals who thrive in a fast-paced environment and enjoy resolving customer enquiries efficiently and professionally. This is a full-time, office-based temporary role with the potential to become permanent for successful candidates. Applicants must be available to attend a Microsoft Teams interview on Thursday 30 July and be able to start on Monday 3 August 2026.The Role As a Customer Service Resolution Officer, you will be the first point of contact for customers, delivering an outstanding service across multiple communication channels. You''ll take ownership of customer enquiries, aiming to resolve issues at the first point of contact while providing an empathetic and professional experience. You''ll work closely with internal ..... full job details .....