Customer Service Resolutions Officer

Customer Service Resolution OfficerLocation: Stafford (Office Based)Salary: 15.00 - 20.00 per hour (depending on payment type)Contract: Temporary (with potential opportunities available)Hours: Full-time - 36 hours per weekFollowing opening hours:Monday to Thursday: 8:30am to 5:00pmFriday: 8:30am to 4:00pmAre you passionate about delivering outstanding customer service?Sellick Partnership are supporting a well-established housing association to recruit a proactive and customer-focused Customer Service Resolution Officer to join their Customer Experience team in Stafford. If you''re an experienced customer service professional who enjoys solving problems, supporting customers through challenging situations and making a genuine difference, we''d love to hear from you.This is a varied and rewarding role where you''ll be the first point of contact for customers, taking ownership of enquiries and resolving issues quickly and effectively while delivering an exceptional customer experience.The RoleAs a Customer Service Resolution Officer, you''ll provide a high-quality first-contact resolution service across a range of communication channels. You''ll work closely with colleagues across the organisation to resolve enquiries, coordinate repairs, support customers through complaints and ensure every interaction reflects our commitment to excellent customer service.You''ll play a key role in helping the organisation achieve its priorities by:Delivering more for our customers.Supporting ..... full job details .....