Customer Service Officer (Call Centre)

Customer Service Advisor (Contact Centre)Wembley, London (Local Authority)Temporary Ongoing Contract Immediate Start AvailablePay Rate:£18.07 per hour PAYE£23.80 per hour UmbrellaLocation: Initially office-based at the Civic Centre, Wembley Park for training. Following successful completion of training, a hybrid working pattern will apply with 3 office days per week (Tuesday, Wednesday and Thursday) and 2 days working from home.About the RoleWe are recruiting on behalf of a busy Local Authority Contact Centre in Wembley for a number of temporary ongoing vacancies. These positions offer an immediate start and the opportunity for long-term extensions for candidates who perform well.This is an excellent opportunity for experienced customer service professionals who thrive in a fast-paced environment and enjoy helping members of the public.Key ResponsibilitiesResponding to customer enquiries via telephone in a professional, helpful and customer-focused manner.Handling calls across multiple service areas including: SwitchboardHousing RepairsDomestic AbuseHousing NeedsOther council service queues as requiredUpdating and maintaining accurate records across numerous internal IT systems.Providing information, advice and guidance to residents and service users.Delivering excellent customer service while managing a high volume of calls.Ensuring all interactions are handled efficiently and sensitively.Candidate RequirementsPrevious experience within a customer service, contact centre or ..... full job details .....