Customer Service Officer

Job Title: Customer Contact Advisor Type: TemporaryLocation: Eastleigh / BracknellSalary: £15.27 - £19.84 an hourHours: Full Time, 37 hours BRC are working closely with a leading housing organisation to recruit a Customer Contact Advisor on a temporary basis. This is an excellent opportunity for someone with strong customer service experience who enjoys helping people and resolving a wide range of housing-related enquiries in a fast-paced contact centre environment. This role involves delivering an excellent front-line customer service by handling enquiries via telephone, face-to-face and digital channels. You will resolve a broad range of housing enquiries, provide advice and support to residents, and ensure customers receive a prompt, professional and high-quality service. Duties:Act as the first point of contact for customers via telephone, face-to-face and digital channels.Resolve a wide range of customer enquiries, aiming to achieve first-contact resolution wherever possible.Diagnose and raise responsive repair requests, arrange appointments and liaise with contractors.Provide advice and support regarding anti-social behaviour, tenancy queries and rent accounts.Book appointments for surveyors, housing officers, income officers and contractors.Record and update customer information accurately on internal systems.Follow up on complex enquiries to ensure they are resolved to a high standard.Carry out administration tasks relating to customer enquiries and case ..... full job details .....