Customer Service Officer

Customer Service Officer needed! Salary: 14.20ph Location: Bristol, BS11 Hours: Monday - Friday 8.30am - 16.30pm Till Feb 2027Full on site working. There is no home working at all for this post.No onsite parking available. As the first point of contact, it is essential to demonstrate professional, approachable, and courteous mannerisms at all times. Visitors often arrive seeking information, or assistance, so creating a positive first impression is crucial.Key mannerisms include maintaining a friendly and welcoming attitude, greeting visitors politely, and displaying excellent listening skills to fully understand their needs. Clear and professional communication is important, ensuring information is provided accurately and in a way that is easy to understand.Patience and empathy are also vital, particularly when dealing with individuals who may be upset, frustrated, or unfamiliar with procedures. Remaining calm, respectful, and solution-focused helps build trust and confidence in the service provided.Patience and empathy are also important. Purpose of the jobTo greet citizens politely and efficiently guide people around the Old Council House (OCH), aiding where necessary to enable citizens to access the Registration Service and its facilities.To assist the Register Office Manager with all aspects of site and facilities management, including staff safety training, facilities and building safety compliance.To provide high quality administrative support as required to the ..... full job details .....