Customer Service Officer (6-month fixed term contract)

Customer Service Officer (6-month fixed term contract)Watford (Office Based) 37 hours per weekThe VacancyIntroduction to the roleWe work with our customers and communities to change lives, and we''re looking for a highly motivated Customer Service Officer to join our Customer Service Team and help us deliver an exceptional experience to our customers. As a Customer Services Officer, you will act as the "voice and face" of Chime Housing and be instrumental in enhancing the customer experience by exceeding customer needs whilst supporting the team to achieve Key Performance Indicators (KPIs) within a call center.Role purposeWe put the customer at the heart of everything that we do and take a proactive approach for each customer contact through multi-channel communication. As part of our Customer Service team, you will use your communication skills to help us deliver high-quality customer services.The right candidate will be highly customer-focused and committed to delivering quality services to our residents and work effectively and proactively with colleagues to give our customers an exceptional customer experience.What''s the role?Key Accountabilities:Be the first point of contact for the organisation''s customers, assisting with a range of enquiries and liaising with other staff members as required. Assess and resolve enquiries, requests and complaints by telephone, email, online or face to face as reasonably possible.Effective administration of the repairs process to ..... full job details .....