Customer Service Advisor

Customer Service Advisor£25,989 - £28,142 (£17,560 - £19,014 pro rata) - Pay award pendingPart time - 25 hours a week Fixed Term Contract - 10 months Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country''s fastest-growing boroughs and the people who make it thrive.About the role This role is a Fixed Term Contract with a 10-month duration. It''s part time, 25 hours a week - Monday to Friday 9.30am - 2.30pm. You''ll be working as part of a team of Customer Service Advisors, responding to requests for information about a range of enquiries and services about refuse and recycling, council tax, housing tenancies and repairs, environmental issues, the electoral roll, licensing, parking, community safety to name a few. You will also be helping customers to access and pay for services via face to face, telephone and email customer channels. Agile working will be considered when fully trained.About you If you have experience of working in a busy customer service environment and are computer literate, then we would like to hear from you.You''ll need to be capable of developing your own knowledge of all services provided by the council, using established and continually updated procedure documents and will need to have a ''Customer First'' ..... full job details .....