Customer Service Manager / Supervisor

company: Enam The Degree Man LimitedLocation: ManchesterJob Type: Full-Time / Part-TimeWorking Hours: 20-40 hours per weekSalary: Up to £42,000 per year / £13.00 - £25.00 per hour (depending on experience and working hours)About UsEnam The Degree Man Limited is a growing education consultancy and student recruitment company helping UK students enrol onto university degree courses, with or without previous qualifications, through various progression routes and educational opportunities across the UK.We are looking for a motivated, professional, and experienced Customer Service Manager / Supervisor/Advisor to oversee customer service operations and support prospective students throughout the enquiry and enrolment process.Key ResponsibilitiesLead and support Customer Service Team Leaders, helping them bring out the best in their teamsSupervise and support customer service staff and daily operationsContact potential students by phone, email, social media, and in personProvide information regarding admissions processes, student finance, course options, and eligibility requirements etc.Explain university course options and support students with enrolment processesFollow up with student enquiries and leadsBuild positive relationships with prospective students and provide professional guidanceEncourage and support students to progress with their applications and enrolmentEnsure excellent customer service standards are maintained at all timesHandle customer complaints and resolve ..... full job details .....