Customer Service Manager

Vacancy No 5575 Job Title Customer Service Manager- Building Products- Essex Job Description Are you an experienced customer service expert looking for the next step in your career? If so, we are working with a leading supplier of building products who are seeking to recruit a Customer Service Manager to join their team in Essex. The Role This is an exciting opportunity for an experienced Customer Service Manager to lead and develop the Customer Service and Technical Support functions within a market-leading manufacturing business. This is a highly visible leadership role, responsible for managing and developing a customer-focused team while ensuring an exceptional experience across every stage of the customer journey. Working closely with Sales, Operations, Production, Logistics and Finance, you will play a key role in maximising quotation conversion, improving service performance and driving continuous improvement across the department. Specific Duties: Direct line management of the Customer Service and Technical Sales Team Lead, develop and motivate the Customer Service and Technical Support teams Deliver exceptional customer service across all customer touchpoints Manage reactive and proactive sales workloads to ensure responsiveness and efficiency Maximise sales opportunities through effective handling and follow-up of enquiries and quotations Monitor, analyse and improve quotation conversion rates and sales performance Act as the escalation point for ..... full job details .....