Customer Service Manager

Customer Service Manager Salary: Up to £45,000 DOE Benefits
Location: Leeds
Hrs of Work - Mon- Friday 37.5
The Opportunity We are seeking an experienced and driven Customer Service Manager a business with a proud heritage and a reputation for excellence, supplying premium products to leading retailers including John Lewis.
In this pivotal role, you will lead and develop a multi-functional team across customer service, sales support, and administration, ensuring an outstanding end-to-end experience for business customers. Renowned for quality and innovation, the company is also deeply committed to sustainability, embedding eco-friendly practices throughout its operations.
This is an exciting opportunity offering genuine career progression with an established and loyal client base.
If you are passionate about delivering exceptional customer experiences and inspiring teams to consistently exceed expectations before, during, and after the sale, this role offers the perfect platform.
Key Responsibilities

• Lead, coach and develop the customer service team to deliver exceptional service across all communication channels
• Motivate and support the team to achieve and exceed KPIs, maintaining the company’s high standards
• Build and nurture strong relationships with key customers, effectively managing escalations and resolving issues promptly
• Collaborate with internal stakeholders to ensure a seamless and high-quality customer experience
• Drive continuous improvement and best practice, working closely with internal systems and processes (ICS)

What We’re Looking For

• Excellent communication skills, with the ability to influence at all levels
• Proven track record of delivering high-quality customer service within a B2B environment
• Strong problem-solving skills with a solution-focused approach
• Analytical mindset with the ability to interpret customer needs and trends
• Experience of managing and developing high-performing teams
• Consistent achievement of KPIs and service excellence standards
• Collaborative approach with strong stakeholder management skills

What’s in It for You

• Opportunity to work for a prestigious brand with a strong heritage and premium client base
• A key leadership role within a business committed to service excellence
• 32 days annual leave (including bank holidays)
• Competitive salary up to £45,000 DOE
• Additional well-being day dedicated to you
• Long-term career development opportunities, including international progression
• Contributory pension scheme and wider company benefits
• Staff discounts

Next Steps If this opportunity is of interest and you’re ready to take the next step in your career, please apply today. A member of our team will be in touch to discuss your application further.

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