Customer Service Manager

More About The Role At Morrisons, we re proud to be The Market Street Grocer. We don t just move boxes; we are food makers and shopkeepers with a rich British heritage. As a Customer Service Manager, you won''t be stuck behind a desk; you ll be right in the heart of the action, leading our front-of-store teams, managing checkouts, and ensuring every customer leaves with a smile. What you''ll be doing day-to-day: Lead and Inspire: Coach and develop a large, energetic front-end team of checkout colleagues and team leaders. Drive Excellence: Manage queue times, checkout availability, and front-of-store standards for a seamless shopping trip. Manage the Numbers: Oversee front-end productivity, labour budgets, and cash office compliance. Keep it Safe: Ensure strict adherence to legal compliance, financial security, and Challenge 25. Put Customers First: Act as the ultimate point of escalation, turning feedback into positive solutions. More About You You don t just care about service; you understand how to run a highly organized, fast-paced front-of-house operation. You''re a natural problem solver and a people person through and through, with a knack for diffusing tense situations and keeping a large team motivated during peak trading hours. We re looking for someone who has: Proven leadership experience: From a fast-paced retail, hospitality, or customer service environment (experience managing high-volume customer queues or large front-end teams is a massive plus). ..... full job details .....