Permanent
Customer Service Manager
Faith Recruitment
Woking
Posted: 18 June 2026 (Today)
Closing date: 18 July 2026
Ref: 225265083
Customer Service Manager
Woking (Hybrid Working)
-40,000 per annum
Are you an experienced Customer Service Manager looking for your next challenge? Do you have a passion for delivering outstanding customer experiences and leading successful teams in a fast-paced environment?
Our client, a growing product-based e-commerce business, is seeking a Customer Service Manager to lead and develop their customer service function.
The Role
- Lead, motivate and manage a customer service team
- Oversee day-to-day customer service operations and performance
- Handle escalated customer enquiries and ensure timely resolution
- Monitor KPIs and implement improvements to enhance service levels
- Work closely with internal departments to improve customer journeys and operational efficiency
- Drive a customer-first culture across the business
About You
- Previous experience managing and developing customer service teams is essential
- Proven experience in a Customer Service Manager role
- E-commerce or e-commerce-related experience is highly desirable
- Strong leadership, communication and organisational skills
- Able to work effectively in a fast-paced, customer-focused environment
- Must be a driver with access to a vehicle due to the location
What''s on Offer?
- -40,000 salary
- Hybrid working
- Opportunity to join a growing and successful e-commerce business
- Supportive and collaborative working environment
- Genuine opportunity to make a significant impact
If you''re a hands-on manager who enjoys developing people, improving processes and delivering exceptional customer service, we''d love to hear from you
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