Customer Service Representative

Job Title: Customer Services Professional-

Location: Stoke Poges

Contract Length: 1 Year (Fixed-Term Contract)

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services, is currently recruiting for a Customer Support & Telephony Representative. This role is essential for maintaining our high standards of customer engagement, ensuring every inbound and outbound contact is handled with the utmost professionalism and care.

Job Purpose

The primary purpose of this role is to manage large volumes of customer inquiries and outbound campaigns via telephone. This position requires high levels of resilience; the core of the role involves continuous, high-volume calling which can become repetitive and demanding. We are seeking an individual who can maintain a high level of energy, enthusiasm, and quality of service throughout long periods of phone-based work.

Responsibilities

• Handle a high volume of consecutive inbound and outbound telephone calls daily.

• Maintain consistency, patience, and a positive attitude during repetitive or tedious calling periods.

• Address customer queries, resolve complaints, and accurately log all call outcomes on the internal CRM system.

• Meet and exceed daily key performance indicators (KPIs) relating to call volume, talk time, and quality standards.

• Escalate complex issues to senior team members or appropriate departments when necessary.

• Assist with ad-hoc administrative duties during lower-volume calling windows.

About You

• Resilient & Persistent: Proven experience handling high-volume calling environments (e.g., call centers, customer service, or telemarketing) with the willingness and stamina to sustain heavy phone work over a 1-year contract.

• Strong Communicator: Excellent verbal communication skills with the ability to remain calm, empathetic, and professional under pressure.

• Detail-Oriented: Ability to active-listen to customers while accurately inputting data into computer systems simultaneously.

• Adaptable: A positive mindset toward routine tasks, with the self-motivation to keep engagement levels high throughout the day.

• Tech-Savvy: Proficient in Microsoft Office and comfortable learning new CRM software quickly.