Customer Service Manager

Tailored Recruitment Partners are working with a fast growing busiess in Leeds to recruit an experienced Customer Service Manager.

As Customer Service Manager, you will lead and support a dedicated team of 7 Customer Service Advisors, ensuring the delivery of exceptional service to our customers. Your ability to manage a team under pressure, resolve issues efficiently, and maintain strong communication across departments will be key to your success.

Key Responsibilities:

- Manage, motivate and support a team of 7 customer service advisors

- Monitor team performance, set goals, and conduct regular reviews

- Handle escalated customer queries and complaints professionally

- Collaborate with the transport team, warehouse team, and sales to ensure smooth service delivery

- Analyse customer service metrics and report on performance

- Drive continuous improvement in customer satisfaction and internal processes

Requirements:

- Proven experience in a customer service leadership role (transport/logistics sector preferred)

- Excellent communication, organisational, and problem-solving skills

- Ability to work under pressure in a fast-moving environment

- Strong IT skills and experience using CRM systems

- Positive, team-oriented approach with a can-do attitude

The Company

initially 12 month Maternity cover

Pension Sceme

Generous Holidays

Close Links to Motorways